Workshop: the power of the voice of the customer
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Workshop: the power of the voice of the customer

Workshop: the power of the voice of the customer

Date
04-11-2022
Time
10:00 - 14:00
Location
University of Twente

The basis for successful (medical) device is that it is used by the customer. Your medical device should full-fil or even better exceed the true needs of your user. In order to understand what your user needs, you have to go and talk to them. But who should you approach, what questions should you ask and how do you get to the essence of their desires?

In this practical workshop you will not only learn about the theory behind the ‘Voice of the Customer methodology’ which is an essential part of ‘Design for Six Sigma’ & writing requirements. We will share our hands-on best practices in how to get into contact with your users, how to set up a good interview and how to translate these interview results into useful input for your product design.

During the workshop there will be enough time to apply this on your own product. In addition, we will share templates will be shared with you so you can get started right away with taking one the most important steps in the beginning of your product development process: speak to your users!

Speakers

Workshop: the power of the voice of the customer

Lisette van Steinvoren

Competence Manager MedTech Holland Innovative
Workshop: the power of the voice of the customer

Lisanne Nannings

Project Manager Medical Devices

Sign up

REGISTRATION IS CLOSED. If you are interested, contact our coordinator Monique Snippers, m.a.b.snippers@utwente.nl.
This workshop is especially for those affiliated with TTT. We will do a screening of the participants.

 

Contact

Smart Industry

Nico Nijenhuis

n.nijenhuis@novelt.com

Circular Technology

Maurits Burgering

maurits.burgering@wur.nl

MedTech

Esther Rodijk

e.rodijk@novelt.com

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